SHIPPING & RETURNS
USPS For all US Shipments
We will process and ship your order within 48 business hours of receipt if item(s) are in stock, subject to availability, and if verification of billing information is complete. Orders are processed and shipped Monday thru Friday. Orders received after 1:00 pm EST on Friday or over the weekend will be shipped the following week. Shémen Amour USA is closed for all National Holidays and shipping will resume the next business day.
If we encounter any issues processing your order, our Customer Service Department will notify you via email.
Please note Shemen Amour USA is not liable or responsible for delays caused by strike, riots, transportation failure, inclement weather, flooding, fire, and/or other random acts of God.
Orders cannot be shipped to PO Boxes, so please provide a physical address for all deliveries.
All orders are shipped via standard service through USPS. If you require faster transit time, please contact us and we will do our best to accommodate your request.
Deliveries to Alaska, Hawaii, and Puerto Rico do not qualify for shipping promotions. Delivery time to these areas is usually a little longer than delivery within the contiguous United States.
Return & Exchange Policy
This Return Policy applies only to products purchased directly from SHEMEN AMOUR USA/NEW YORK, through our website - or over the phone through our Customer Service Department. Shemen Amour USA does not sell our products through other online retail outlets and will not provide any refunds unless purchased direct from us, the only authorized US distributor.
We offer a 14-day money-back guarantee on all brand new, unused or unopened products. This return guarantee is valid for 14 days from the date of shipment or purchase from our facility. Shemen Amour USA reserves the right to make the final decision on whether we will offer a full refund. We operate our business ethically and honestly and we expect that our customers have the same high level of integrity that Amour New York adheres to.
To be eligible for a refund:
You must first call Customer Service and speak to a representative who will provide details for the return if accepted.
Returns will only be granted to those who purchased product directly from our store, through our website, or from customer service.
Returns must include the purchase invoice included with your order.
To be eligible for return, you must notify us of any issues or concerns within 14 days of purchase or shipment from our facility.
We will refund your method of payment for the cost of the product only. We do not refund shipping and handling charges, if applicable. Returns typically take about 20 days to process once the goods are received by our warehouse. All costs to return items to us are solely the responsibility of the customer. We will not accept COD’s on any returned goods. In the rare case you receive a damaged product, please contact Customer Service immediately and we will make arrangements for a replacement accordingly. If you have any questions, please contact us.
We are required by law to collect Sales Tax on orders being shipping within New York State. Sales Tax will be assessed on the total purchase, including shipping and handling (if applicable).
If you have any questions regarding Sales Tax, please send us an email.
Our Shipping Address is:
P.O. Box 425
Mechanicville, NY 12118